Getting the authorisation of using a track under the label Virgin.

The soundtrack in our media product is composed of 4 elements:

First, diegetic sound played slower or to which we added special effect like echo.

The intro starts with Pavane en Fa Diese Mineur from the french baroque compositor Couperin.

In the middle, it is One (Your Name) feat. Pharell from Swedish House Mafia.

Then at the end, I used the very end of Act 3 "If Love's a Sweet Passion" from The Fairy Queen from the english baroque compositor Purcell. 

I could not find under which label where the two classical musics. However, I found that One was under the label Virgin. From this moment onwards started the difficult and exhausting contact-hunting, or procurement-hunting.

I then started looking in the section Contact Us on Virgin Media's website. However I couldn't find any contact number or email. I sent emails to info@virginradio.com, webmaster@virgin.com (idea from my neighbour but it wasn't convincing really), media@virginproduced.com. 

The answer I got from Virgin Produced was this one:

They ask me to contact them directly without giving me any contact number or email address. My hunt wasn't finished!

So I went on the chat of Virgin Digital Help at 3am in order to get a respondent quite quickly. I perfectly knew I was not asking neither the right person nor the right department, but I needed to talk to someone instead of fighting with a machine.

As we can see, this conversation has been completely useless. I called the two numbers he gave me the next morning though. The Press Office was unable to give me any information and Virgin Media was a sort of MCQ.

I started looking on the internet again. After three days of research, I finally found that the head office of Virgin was in Hook, UK. Then I found on 192.com, in the category Holding Companies Management Activities in Hook the address and phone number of Virgin Media Communication Ltd.

I called, unfortunately it was closed, opening hours 8.30 to 5.30. I called again the next morning and after having explained my inquiry, someone immediately gave me the email address procurement.helpdesk@virginmedia.co.uk. I sent them an e-mail:

The most wanted file EVER.

I got an answer a bit later, which has been the one below: